Returns and Refunds
We hope you’re happy with your Oliver Bonas purchase, but if you decide it’s not quite right for you, you can return most items to us within 30 days of purchase or receiving your order, whichever is later.
Depending on your return method it can take 10 working days for your order to arrive back to us. Once processed your refund will then be credited within a further 3-5 working days depending on your bank or payment method.
Returns are chargeable and your delivery fee will be deducted from your refund to cover these costs unless you cancel your order before it has been delivered or where an order is faulty.
Depending on your return method it can take 10 working days for your order to arrive back to us. Once processed your refund will then be credited within a further 3-5 working days depending on your bank or payment method.
Returns are chargeable and your delivery fee will be deducted from your refund to cover these costs unless you cancel your order before it has been delivered or where an order is faulty.
When making a return please be aware of the following:
- Items must be returned in a fully resalable condition, which means being unused, in perfect condition and in the original packaging. We reserve the right to refuse a return on items deemed not to be resealable.
- For hygiene reasons, piercing jewellery such as earrings purchased online can only be returned if unopened and still within sealed tamper-proof packaging. Earrings bought instore cannot be returned.
- Sealed items e.g. cosmetics, beauty, food and drink and items for intimate use can only be returned to our stores or website if unopened and still within fully sealed packaging.
- Swimwear must have the hygiene sticker in place.
- Stripe & Stare knickers can be returned if they are unworn and in a resalable condition. Knickers can be tried on over clothing for size.
- Furniture must be returned in all original packaging, we can not arrange a return without this.
Ireland & International Returns
- Oliver Bonas is a UK-based company, so all returns will need to come back to our warehouse in the UK. Please check with your local post office or courier company for any customs forms needed or extra import taxes or fees that you may be liable to pay.
- Customers in Ireland, France, Germany and Mainland Spain can use our returns portal.
- Customers in the rest of the world are responsible for any local postage costs associated with returns and orders should be sent back to –
Oliver Bonas Returns, Unit 1, Lions Park Avenue, Chessington, KT9 1ST, United Kingdom. - Please include a completed returns form.
Ireland store returns
- Our quickest returns method for in store purchases in Ireland, items are processed straight away and your refund will appear in your account within 3-5 working days
- Exchanges available for store bought items within Ireland.
- Proof of purchase required, returns within 30 days to the same payment method.
- Online orders cannot be returned in store.
- Items bought within our Ireland stores can not be returned to a UK store.
- Items bought within our UK stores can not be returned to an Ireland store.
Faulty Product Returns
- If your product is faulty, please contact our Customer Service Team with photos and proof of purchase.
Returns Terms and Conditions
- All items must be returned with a completed returns form store and proof of purchase.
- Delivery charges are non-refundable except where you cancel your order before it has been delivered or where an order is faulty.
- To find out more about returns and refunds, please visit our Help Centre.